Dart & Fly Shipping Policy

At Dart & Fly, our Ember Flow canvas artworks are printed on demand using our original artwork designs.

Each order is carefully produced and prepared for shipment by our printing partners.

Order Processing and Production

Because our canvas artworks are made on demand, production begins after an order is submitted for fulfillment.

Production typically takes approximately 2–7 business days, although this is an estimate and may vary depending on the product, printing partner, availability, and seasonal demand.

Shipping Rates and Delivery Times

Shipping costs, available methods, and destinations depend on the artwork, delivery address, and printing partner.

Applicable shipping charges are displayed at checkout.

Delivery times vary by destination and shipping service. Any delivery estimates provided are estimates rather than guaranteed arrival dates.

Production time and shipping transit time are separate.

International Shipping

We offer shipping to destinations supported by our store and printing partners.

Available destinations and shipping charges can be checked during checkout.

International shipments may be subject to customs duties, import taxes, or other fees. Where these charges are not collected at checkout, they may be payable upon delivery, subject to applicable law.

Order Tracking

When your order ships, we will provide shipping confirmation and tracking information when available.

Tracking updates may take some time to appear after dispatch.

Delayed or Missing Deliveries

If your order is significantly delayed, appears lost, or has not arrived within the estimated delivery period, please contact us through our Contact Us page.

Include your order number and any available tracking information so we can investigate the shipment.

Damaged or Incorrect Orders

If your artwork arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide your order number and photographs of the product and packaging, if available.

We will review the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Returns and Refunds

Please refer to our Return & Refund Policy for information about returns, cancellations, and refunds.

We do not offer voluntary change-of-mind returns beyond those required by applicable law.

Consumer Rights

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights or remedies under applicable law.

Contact Us

For questions about shipping or your order, please visit our Contact Us page.

Thank you for supporting Ember Flow.

Dart & Fly Studio